Role Purpose

The International Sales / Key Account role is responsible for managing overseas customers, key accounts, orders, payment follow-up, shipment coordination, and daily commercial communication.

This is not a purely local sales role. The candidate must be able to work with overseas customers, internal logistics, finance, warehouse, merchandising, and brand teams to make sure orders and business issues are properly followed through.

The role will support Emers’ international business across Southeast Asia, South Asia, and Indo-China, including wholesale, distributor, export, EC, and cross-border trading business.

Key Responsibilities

• Manage daily communication with overseas customers and key accounts.
• Follow up PO, SO, order confirmation, delivery schedule, and customer requirements.
• Coordinate with logistics, warehouse, and internal operation teams on shipment arrangement.
• Follow up payment status, overdue payment, credit issues, and commercial terms.
• Support export sales operation, including cross-border order handling and shipment coordination.
• Work with overseas branches and local teams to support customer requests and urgent issues.
• Prepare sales reports, order tracking, customer updates, and meeting summaries.
• Support distributor, wholesale, EC, and trading customer communication.
• Escalate problems early and propose next steps when order, payment, shipment, or customer issues occur.
• Support international business projects for Nike, Under Armour, On, K-Swiss, Palladium, or other assigned brands.

Must-have Requirements

• Good English writing and speaking ability.
• Experience in international sales, export sales, key account, distributor sales, wholesale sales, or trading company sales.
• Practical experience in import/export, overseas order handling, payment follow-up, shipment coordination, or cross-border trading operations.
• Strong follow-up ability and attention to detail.
• Able to handle overseas customers independently.
• Basic understanding of order, payment, shipment, and warehouse process.
• Able to work with sales, logistics, finance, warehouse, and merchandise teams.
• Able to handle pressure, urgent requests, and changing priorities.

Good-to-have Background

• Sports, footwear, apparel, fashion, lifestyle, or consumer goods industry.
• Brand distributor or trading company background.
• Experience working with overseas customers, distributors, or regional accounts.
• Experience in SEA, South Asia, or Indo-China markets.

Working Location / Travel Requirement

• Based in Taiwan HQ or assigned overseas market. Business travel may be required depending on assigned market or customer needs.

Reporting Line

• Reports to HQ International Dept. or assigned international business lead.