Working location: Ho Chi Minh City |    Type of employee: Full-time

Report to: E-Commerce Manager |    Level: Team member

The E-commerce Fulfilment Executive is responsible for ensuring smooth and efficient order fulfillment operations across the company’s e-commerce channels. This role oversees the end-to-end order processing flow, including order monitoring, shipment coordination with logistics partners, inventory tracking, and issue resolution.

I. Some of the key responsibilities

1. Order Processing & Fulfilment

• Monitor and process orders across e-commerce platforms and internal systems to ensure timely fulfillment.
• Verify order details and coordinate order preparation to ensure accurate packing and shipment.
• Track order status and proactively resolve issues related to shipment delays or discrepancies.
• Take part in customer service and check and reconcile e-commerce orders monthly.

1. Logistics & Delivery Coordination

• Coordinate with logistics partners and delivery vendors to ensure smooth shipping operations.
• Monitor shipment progress and update delivery status to ensure on-time fulfillment.
• Support the preparation and management of shipping documentation and delivery records.

1. Return, Refund & Issue Handling

• Manage return, refund, and cancellation requests in accordance with company policies.
• Investigate and resolve order-related issues such as shipment delays, damaged goods, or incorrect deliveries.
• Work closely with Customer Service to ensure timely and effective problem resolution.

1. Inventory Monitoring

• Coordinate with warehouse teams to maintain accurate inventory records.
• Support periodic stock checks and monitor inventory levels to prevent stock discrepancies or fulfillment issues.
• Assist in stock replenishment planning based on sales trends and operational needs.

1. Data Reporting & Operational Improvement

• Prepare reports on order fulfillment performance, shipment status, and inventory levels.
• Analyze operational data to identify opportunities for improving fulfillment efficiency.
• Support initiatives to optimize order processing workflows and reduce operational errors.

• Other tasks assigned by the Company.

II. The Successful Applicant 

• Associate‘s degree in Business Administration, Supply Chain, E-commerce, or a related field.
• Experience in E-commerce Operations, Order Fulfillment, Logistics, or Supply Chain support is an advantage.
• Experience working with e-commerce platforms (e.g., Shopify, Haravan) is an advantage.
• Strong organizational and problem-solving skills with high attention to detail.
• Ability to coordinate effectively with cross-functional teams and external partners.
• Proficiency in Microsoft Excel or data reporting tools is preferred.
• Responsible, proactive and able to work under pressure.