Working location: Ho Chi Minh City |    Type of employee: Full-time

Report to: E-Commerce Manager |    Level: Team member

The E-commerce Fulfilment Executive is responsible for ensuring smooth and efficient order fulfillment operations across the company’s e-commerce channels. This role oversees the end-to-end order processing flow, including order monitoring, shipment coordination with logistics partners, inventory tracking, and issue resolution.

I. Some of the key responsibilities

1. Order Processing & Fulfilment

1. Monitor and process orders across e-commerce platforms and internal systems to ensure timely fulfillment.
2. Verify order details and coordinate order preparation to ensure accurate packing and shipment.
3. Track order status and proactively resolve issues related to shipment delays or discrepancies.

Take part in customer service and check and reconcile e-commerce orders monthly.

2. Logistics & Delivery Coordination

• Coordinate with logistics partners and delivery vendors to ensure smooth shipping operations.
• Monitor shipment progress and update delivery status to ensure on-time fulfillment.
• Support the preparation and management of shipping documentation and delivery records.

3. Return, Refund & Issue Handling

• Manage return, refund, and cancellation requests in accordance with company policies.
• Investigate and resolve order-related issues such as shipment delays, damaged goods, or incorrect deliveries.
• Work closely with Customer Service to ensure timely and effective problem resolution.

4. Inventory Monitoring

• Coordinate with warehouse teams to maintain accurate inventory records.
• Support periodic stock checks and monitor inventory levels to prevent stock discrepancies or fulfillment issues.
• Assist in stock replenishment planning based on sales trends and operational needs.

5. Data Reporting & Operational Improvement

• Prepare reports on order fulfillment performance, shipment status, and inventory levels.
• Analyze operational data to identify opportunities for improving fulfillment efficiency.
• Support initiatives to optimize order processing workflows and reduce operational errors.

• Other tasks assigned by the Company.

II. The Successful Applicant 

• Associate‘s degree in Business Administration, Supply Chain, E-commerce, or a related field.
• Experience in E-commerce Operations, Order Fulfillment, Logistics, or Supply Chain support is an advantage.
• Experience working with e-commerce platforms (e.g., Shopify, Haravan) is an advantage.
• Strong organizational and problem-solving skills with high attention to detail.
• Ability to coordinate effectively with cross-functional teams and external partners.
• Proficiency in Microsoft Excel or data reporting tools is preferred.
• Responsible, proactive and able to work under pressure.

III. RECRUITMENT PROCESS:
CV Application → Interview with HR & Line Manager
Qualified Candidates will be shortlisted and contacted